Eddelact
Eddelact (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including call center support, data management, virtual assistance, and WordPress web development. By using our services, you consent to the practices described in this policy.
Information We Collect
To provide and enhance our services, we collect the following information:
- Personal Information:
- Name, email address, phone number, company details, and other contact information you provide.
- Service Data:
- Details related to the services we provide, such as call recordings, data management inputs, and website development content.
- Technical Data:
- IP addresses, browser type, device information, and usage data collected through cookies and other tracking technologies.
- Payment Information:
- Billing details needed for processing payments, such as credit card information and billing addresses.
- Communication Data:
- Emails, chats, and other correspondence between you and Eddelact.
How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services.
- To improve, personalize, and expand our services.
- To communicate with you, including sending updates and promotional materials.
- To process transactions and manage payments.
- To comply with legal obligations and protect our rights.
Data Security
Eddelact takes data security seriously. We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, loss, or misuse. Our security protocols are regularly reviewed and updated to ensure the highest level of protection for your information.
Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers:
- We may share information with trusted service providers who assist us in operating our business, such as IT support, payment processors, and secure data storage services, all bound by confidentiality agreements.
- Legal Compliance:
- We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers:
- In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that business transaction.
User Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Objection: Object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us at [contact information].
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods are determined based on the nature of the information and the services provided.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy [link to Cookie Policy, if applicable].
International Data Transfers
If you are accessing our services from outside your country, your information may be transferred to and processed in countries with different data protection laws. We ensure that appropriate safeguards are in place to protect your data.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date at the top. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact policies@eddelact.com.