• Hardware: Faulty or damaged hardware products can be returned within 15 days of delivery, provided they are in new, unused condition.

• Software: Physical software (e.g., CDs, DVDs) can be returned within 15 days if unopened. Digital downloads are non-returnable unless defective.

For more detailed information, please refer to our Return Policy.

 

Yes, most hardware products come with a manufacturer’s warranty. Please refer to the product documentation for specific warranty terms.

 

Once your order is shipped, we will send you an email with tracking information. You can also track your order status through your account on our website.

 

Currently, we only offer shipping within the United States. Shipping fees and delivery times may vary depending on your location.

 

If your order has not yet been processed or shipped, you can cancel or modify it by contacting customer service at customercare@eddelact.com immediately. Once the order is shipped, modifications cannot be made, but you may return the product following our return policy.

 

We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, and other secure payment options.

 

Yes, we provide installation instructions for software products. For hardware support, please contact the product’s brand manufacturer directly for assistance.

 

Yes, we offer bulk purchasing options for businesses and organizations. For pricing and availability, please contact our sales team at sales@eddelact.com.

 

Each product page includes detailed specifications to help you check compatibility. If you are unsure, please reach out to our customer care team for assistance before placing your order.

 

If you receive a damaged or defective item, please contact our customer service team immediately. We will assist with a return, refund, or replacement, depending on the situation.

 

During checkout, you can enter your coupon or promo code in the designated field. The discount will be applied to your order total once the code is entered correctly.

 

You can reach our customer service team by email at customercare@eddelact.com or by phone at 1 (888) 688-4280. Our hours of operation are Monday to Friday, 10:00 AM – 6:00 PM (EST).

 

Refunds are processed once we receive and inspect the returned item. Typically, refunds take 5-7 business days to appear on your original payment method.